Privacy Policy

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Privacy Policy

 

Dear Sovilo.com user,

We know that data privacy and protection conditions are not usually particularly exciting to read. Nevertheless, in your own interest, you should read the provisions below carefully. After all, it is about what we are allowed to do with your data.

We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Sovilo so whether you are new to Sovilo or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.

When you register with Sovilo, you declare by opt-in your consent to these data privacy provisions – otherwise, we cannot unfortunately offer you the full usage of our platform and services.

 

1. Scope

This Privacy Policy describes:

  • What information we collect and why we collect it.
  • How we use that information for the services we offer.
  • The choices we offer, including how to access and update information.

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information. Users can access the Sovilo services (the “Services”) through our website http://www.sovilo.com, applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access the Sovilo Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the Sovilo Services, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as “information.”

2. Your information

We collect information to provide better services to all of our users i.e. figuring out basic/advanced info like which services you use, which content you view or share etc. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

We collect information in two ways:

  • Information you provide: When you register an account, we collect some personal information, such as, your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. When you invite others to join Sovilo by using our referral page, we send them a one-time email for that referral. You may also provide us with your contacts’ email addresses when sharing information with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you or tried to refer Sovilo to you.
  • Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you buy a service or just  visit our website, you view and interact with our ads and content. This information includes:
  • Device information: We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Sovilo may associate your device identifiers or phone number with your Sovilo Account.
  • Log information: When you use our services or view content provided by Sovilo, we may automatically collect and store certain information in server logs. This may include:
  • details of how you used our service, such as your search queries.
  • telephony log information like your phone number, time and date of calls, duration of calls, SMS routing information and types of calls.
  • Internet protocol address.
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • cookies that may uniquely identify your browser or your Sovilo account.
  • Location information: We may collect and process information about your actual location. We may also use various technologies to determine location, such as converting IP address to geo-location or sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
  • Local storage: We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  • Cookies and anonymous identifiers: We use various technologies to collect and store information when you visit a Sovilo service, and this may include sending one or more cookies or anonymous identifiers to your device. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
  • Additional Information: Additional information we may ask you to submit at any time to authenticate yourself or if we believe you are or may be in breach of our terms and conditions or policies. For example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of the properties you list; information from other companies, such as demographic and navigation data; and other supplemental information from third parties (for example, if you incur a debt to Sovilo, we may ask you to send us additional information, such as your driver's licence, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).

3. How We Use Personal Information

Personal Information:  In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and service and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

Geo-Location Information:   Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps may collect such information from your mobile device at any time while you download or use our mobile apps with your consent to improve our Services. Some photos and videos you place in your Sovilo account may contain recorded location information. We may use this information to optimize your experience. If you do not wish to share files embedded with your geo-location information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP address, can sometimes be used to approximate a Device’s location.

Analytics: We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.

Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information on other users and information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don't wish to receive marketing communications from us, please indicate your preference under your account on our website.

Other Use

(i) provide the services (which will include sharing some of your personal data with other Members and third parties in accordance with this Privacy Policy) and any customer support that you request;

(ii) determine your Sovilo trust rating on the basis of the feedback and references provided by other users about previous rents you have entered into with them

(iii) resolve disputes, collect dues, and troubleshoot problems;

(iv) investigate and / or take action to prevent prohibited or illegal activities, and enforce our Terms & Conditions;

(v) maintain, customize, measure and improve our services, the Website, and the content and advertising made available on or by means of the Website and / or our services;

(vi) tell you about our services, engage in targeted marketing, and provide service updates and promotional offers based on your communication preferences;

(vii) compare information for accuracy, and verify it with third parties.

 

 

 4. Information Sharing and Disclosure

Your Use:  We will display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account. Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.

Service Providers, Business Partners and Others:  We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Third-Party Applications: We may share your information with a third party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

Compliance with Laws and Law Enforcement Requests; Protection of Sovilo's Rights:   We may disclose to parties outside Sovilo the information about you that we collect when we have a good faith and belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Sovilo or its users; or (d) to protect  Sovilo’s property rights. If we provide your information to a law enforcement agency as set forth above, we will remove Sovilo’s encryption from the data before providing them to law enforcement. However, Sovilo will not be able to decrypt any information that you encrypted prior to storing/uploading them on Sovilo.

Business Transfers:  If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either becomes subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information:  We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

5. Using Information from Sovilo

Sovilo enables you to share personal information to avail our services and create contracts with us. You agree to use information only for:

  • Sovilo transaction-related purposes that are not unsolicited commercial messages;
  • using services offered through Sovilo; or
  • No Spam, Spyware or Spoofing: We and our users do not tolerate spam. You are not licensed to add other Sovilo users to your mailing list (email or physical mail) without our and their express consent. You may not use our communication tools to send spam or otherwise send content that would breach our Terms of Use. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we may not do so. If you are caught violating this condition, legal action will be taken against you.

6. Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Sovilo password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Sovilo and change your password.

7. Accessing, Reviewing, Changing and Deleting Your Personal Information

You can see, review and change most of your personal information by signing on to Sovilo. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to Customer Service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Sovilo Terms of Service, and take other actions otherwise permitted by law. Please note that even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others, or it was copied or stored by other users. However, your name will no longer be associated with that information on Sovilo. If you have given third party websites access to your information on Sovilo, they may retain your information to the extent permitted under their terms of service or privacy policies.  But they will no longer be able to access the information through our Platform after you disconnect from them. Removed and deleted information may persist in backup copies for up to 90 days, but will not be available to others.

8. Security

Your information is stored on our servers located in India and abroad. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise or guarantee, and you should not expect, that your personal information or private communications will always remain private.

9. Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Sovilo does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

10. Changes to our Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. All amended terms automatically take effect 30 days after they are initially posted. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

11. Contacting Us

If our help pages do not answer the questions you may have related to the Privacy Policy, you may contact Sovilo at the contacts provided on the contact us page.

 

 

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