Support Pricing

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Support Pricing

Sovilo's fanatical support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. Our support helps customers of all sizes and technical abilities to successfully utilize the products and services provided by us.

Sovilo provides a highly personalized level of service for customers seeking technical help. Customers that do not select our Support will continue to have access to Basic Support, offered at no additional charge, which includes the Resource Center, Product FAQs, Discussion Forums, and Support for Health Checks.

We offer customers of all services an unlimited number of support cases with pay-by-the-month pricing and no long-term contracts. The five tiers provide businesses the flexibility to choose the support tiers that meet their specific needs.

SOV Basic
Customer Service - 24x7x365
Support Forums
Documentation, White Papers
Best Practice Guides
FREE
SOV Standard
Email (local business hrs)
Named Contacts - 1
Response Time - 48 hours
Best Practice Guidance
Client Side Diagnostic Tools
Architecture Support - Building Blocks
Contact Now
SOV Professional
Email, Phone, Live Chat Support
Named Contacts - 2
Response Time - 24 hours
Best Practice Guidance
Client Side Diagnostic Tools
Architecture Support - Use Case Guidance
Contact Now
SOV Ultimate
Email, Phone, Live Chat, Live Screen Sharing Support
Named Contacts - Unlimited
Response Time - 1 hour
Best Practice Guidance
Client Side Diagnostic Tools
Direct Routing to Senior Support Engineers
3rd Party Software Support
Architecture Support - Application Architecture
Infrastructure Management (Contact Us for Pricing)
Contact Now
SOV Enterprise
Email, Phone, Live Chat, Live Screen Sharing Support
Named Contacts - Unlimited
Response Time - 30 minutes
Best Practice Guidance
Client Side Diagnostic Tools
Direct Routing to Senior Support Engineers
3rd Party Software Support
Architecture Support - Holistic Architecture
Infrastructure Management
Direct Access to Technical Account Manager
White-glove Case Routing
Management Business Reviews
Contact Now

 

 Sovilo - "Seeding Super Values"